Just brought my Tahoe (my baby) in for service. I wanted them to look into a squealing fan belt. (Hate that noise.) When I checked in, they were very fast and helpful. Willie answered all my questions and told me what they would most likely charge up-front. That was good to know.11:06 AM on 2/10/2021. Put my 99' Tahoe in for routine lube, oil, and filter change, then check for transmission oil condition, and have them take a look at my serpentine belt tensioner and belt. I really suspect that the tensioner needs to be replaced, but we will see. My Tahoe has 225,000 miles on it. It runs great. Drives great. Everything works on it. They promised they would have it back to me in a few hours. I expected that the cost would just a bit more than they actually charged me. If they come close to that, I would rate them 5 of 5 on value.If they manage not to break anything in the process (my first time coming to them), and perform all the things I asked them to do. 5 of 5 on reliability.They already have a 5 of 5 on responsiveness. If they get it back to me in a reasonable time with no excuses, then it will remain a 5 of 5 on quickness. We will see...I know this: Willie is a great service guy! Works hard is a real professional. If I rate this as a five out of five, I will try to give credit to as many of the team members as I can.2/10/2021 at 2:35 PM Central | Raving fan!I would like to give a shout out to Carl, Willie, Lisa, and DON (who is the MAN!) for their exceptional attention to my needs as a customer. Let me tell you what else I would give them a 5 star rating on...- Five star rating on customer service.- Five star rating on attention to detail.- Five star rating on the comforts afforded to their customers while they wait. - Five star rating on the expertise and honesty of the mechanic, Don.- Five star attention to detail for providing Free WiFi. Well laid out show room. Cashier, attendants and people just running round, all had smiles ready for the people there, spending their hard earned money in miserable weather. From the bling-bling face mask (just to make it interesting) to the energetic car mover, these people are a well oiled machine!I have a lot of respect for people who work this hard. It translates well. I understand why a flawless experience would turn into all the bays being full of cars needing service. As I wandered into the show room, the sales people were all busy, making calls, talking to customers, or looking at manuals.I would like to mention they did not pay me to say any of this. You can see my reviews. I don't stop what I am doing and write it down unless I experience something exceptional.You should also know that I do professional due diligence for companies. I do walk throughs and interviews. I get paid to ensure that buyers get their money's worth. I just happen to be in this area to bring my baby in for some TLC on a snowy day. What I ended up being was a raving fan of Mike Anderson Chevrolet. (Shout out to Mr. Walton... wink)If you are a customer, or an acquisition manager, I would invest in these good people. As a Veteran, I would tell all my brother's and sisters. Get your work done here. Buy your car here. The little 1 star comments you read here, most likely are from unhappy people who got that way, well before they ever drove into the dealership. I can't imagine, that with these dedicated people doing what they do, would inspire anyone to walk away without having a five star experience.Thank you, Mike, for putting together such a great group of people. Saved me a lot of aggravation, and put me in a great mood.Yours' truly, David Phillips, LPCBloomington, IN
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